Keystone Community Resources, Inc., Department of Safety and Quality Improvement is comprised of Safety, Quality Improvement, and Incident Management services for the entire agency. Overall responsibilities include agency Incident Management activities including Certified Investigations, Quality Assurance and Safety Inspections in the homes and programs, collection and analysis of incident data, the Quality Management Plan processes, and the Provider Qualification and Provider Monitoring processes.
Keystone’s comprehensive and integrated framework addresses quality in the following domains:
Access – Individuals have timely access to needed services and supports.
Person-Centered Service Planning and Delivery – Services and supports are planned and effectively implemented in accordance with each participant’s unique needs, expressed preferences and decisions concerning his or her life.
Service Safeguards – Individuals are safe and secure in their homes and communities, taking into account their informed and expressed choices. Individuals are supported to achieve and maintain optimal health.
Rights of Service – Individuals are supported to exercise their rights and accept personal responsibilities.
Satisfaction and Outcomes – Individuals are satisfied with services and achieve desired outcomes
The team of the Department of Safety and Quality Improvement bears the ultimate responsibility for assuring the quality and appropriateness of services provided by its professional and support services. Incident and Quality Management data, trends, and progress are shared monthly with program leadership. The Chief Operating Officer oversees the implementation and results of Quality Management activities through reports from the Safety and Quality Improvement team.
One goal of Keystone Community Resources, Inc. and all of its associated programs is to promote the health, safety, rights, and dignity of all individuals to whom we provide services. In order to meet this goal, Keystone trains all staff annually to recognize and report occurrences of abuse, neglect and violations of individual rights. We must ensure the timely and appropriate responses to reported incidents in order to minimize the risk that similar incidents will occur.
We also rely on Families and Guardians of Individuals, as well as the general public to assist us by reporting to us any concerns they may have in regards to the services we are providing. We currently are holding certain promotions and events to raise awareness about abuse and to recognize individuals for their courage and service. You can find out more about these promotions by clicking here.
If concerns arise about the possibility of abuse, neglect, the care of individuals in our care, or the quality of our services you are urged to contact us. Please contact us, and ask for our Quality Assurance Department at 570-702-8000. If unavailable, a message can be left and your call will be returned. Evenings and weekends there will be a message that provides you with an on-call pager #. This pager is maintained by a Program Director who will be able to assist you.